Welcome to The JO Shop "www.thejoshop.com", this website was created for you "the customer" and therefore by using our website you agree to comply with the following Terms and Conditions.

Copyright and Trademark

The information contained in this website may be subject to change without notice. Seller will not be held liable for any errors that may be present in this website.

The JO Shop is a registered trademark of Hamza & Mohammad Khalaf Co.. All trademarks are the intellectual property of their respective owners.

The contents of this website, including art work, design, media and other related materials are protected by international copyright laws. All rights reserved. The replication, transmission or transfer of any or all parts of this website and its content using electronic or mechanical means is strictly prohibited.

Terms & Conditions

These Terms apply to all orders which you, the customer "you", place using this website, "www.thejoshop.com" the Website, which is operated by Hamza & Mohammad Khalaf Co., trading under the name of The JO Shop, ("we" "us" or "our"). Please read them carefully before placing your order and print a copy for future reference.

By placing an order on this Website you accept and agree to be bound by these Terms, the Terms and Conditions of Use, the Privacy Policy, Return Policy and such other policies as we notify to you of from time to time, which together constitute the entire agreement between us. Nothing in these Terms affects your statutory rights, whether as a consumer or otherwise.

Orders for Delivery Internationally

Unless otherwise specified, the materials on this Website are directed solely at customers who wish to buy products that are found in the Hashemite Kingdom of Jordan. We do not represent that any item referred to on this Website is appropriate for use or available in locations outside the Hashemite Kingdom of Jordan. If you choose to access this Website from locations outside the Hashemite Kingdom of Jordan you are responsible for compliance with all applicable local laws and regulations.

Customs duties

If you order items for delivery outside the Hashemite Kingdom of Jordan, they may be subject to import duties and taxes. These are levied once the items reach the specified destination. You will be responsible for any such import duties and taxes. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that for items you order through our Website you are considered the importer of record and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities.

Children

We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian. Any use of this website and its services by anyone under the age of 18 years and without parent or guardian involvement is strictly not the responsibility of the seller.

Colors, Specifications and Dimensions of Products

We have made every effort to display the colors, specifications and dimensions of items on the Website as accurately as possible. The colors you see will depend on the resolution of your monitor; we cannot guarantee that your monitor's display of any color will reflect accurately the color of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice. 

License for Website Access

We grant you a limited license to access and make personal use of this Website in accordance with the Terms and Conditions of Use.

Food Items

Food and Non-food items; As these products contain perishable items and items with an expiry date, your statutory right to withdraw purchases within the seven working day "cooling-off" period does not apply to these items. Any props used in the photography are not included with the products unless stated in the listing.

Availability of Items and Substitution

As we buy all items listed in this website from third party bodies, our items will go through an Out of Stock phase due to unavailability from the third party supplier. Consequently nature can intervene to disrupt supplies. We do everything possible to make sure you are not disappointed, but have to make clear that everything on our website is bought from the local market of the Hashemite Kingdom of Jordan and offered for sale on this website and are occasionally subject to availability and/or out of stock. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either offer you an alternative item of equivalent quality and price if this is possible or cancel the item from your order and give you a full refund in respect of that item. If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply.

Your Profile

If you choose to register with us to purchase items using this Website, you are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please change your password immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.  Please ensure the details you provide us with on registration are correct and complete, and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details using the Login area of the Website. We reserve the right to refuse access to the Website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Privacy and Communications

When you place your order, we collect certain personal and transactional information (e.g. name, address, email address, Paypal address or credit/debit card details) and you agree we may pass such information to us in order to fulfill your order. For details on how we use this information, please read our Privacy Policy. To fulfill our obligations to you under these Terms we will communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications in writing.

The Contract between us

When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order ("Order Confirmation E-mail"). We accept your order only when we send an e-mail confirming that we have dispatched the items in your order ("Dispatch Confirmation E-mail").   The contract between us is formed at the point we send the Dispatch Confirmation E-mail in respect of those items mentioned in the Dispatch Confirmation E-mail. If your order contained a number of items and the Dispatch Confirmation E-mail mentions only some of them, those items (may be out of stock, unavailable or delayed) which have yet to be dispatched to you do not form part of that contract.

Prices

Products are invoiced in USD at the price prevailing at the time you place your order. Prices displayed on the Website include Value Added Tax which will be charged at the current rate, but exclude any customs duties or other local taxes. Delivery is charged extra, which is detailed on the page of every product on sale on this website.   Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased in our local market or by any other means. We reserve the right to update prices displayed on the Website from time to time.

Payment

You may pay for the items which you order online by supplying your Paypal account information or address on the secure online order form. We regret that we cannot accept cheques, gift vouchers or cash as payment online.  Please note that we cannot guarantee the security of data you send us by email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Policy. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide us when placing an order.

Delivery 

Details of our delivery charges can be found in our Delivery Information page and also provided on the page of each product we sell on this website. Please note that if you order a number of items for the same address, they may be dispatched separately and we cannot guarantee delivery on the same day or receipt of first order.

We will notify you if we expect the delivery time to be exceeded, although we accept no liability for any delay beyond seven days. Time shall not be of the essence. For further information please see the Delivery Information page.   

If the items are not delivered within the time period we specify in the Order Confirmation Email, please contact our Customer Services Department quoting the order reference contained in your Order Confirmation Email.  Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full.

Cash on Delivery (COD) Orders:

Before placing a Cash on Delivery (COD) order on www.thejoshop.com, it is very important to note the following terms, when choosing this option and clicking "Continue" on the check out page, you agree to the following terms:

- Only COD orders are accepted in the Greater Amman area. We do not and cannot deliver to any other area while using this payment and shipping method.

- Any orders made to deliver outside Amman using COD method, will be automatically cancelled and will not be accepted nor processed by us.

- By placing your order on COD basis, one of our team members will contact you to confirm the order, once this is done and you confirm the order, you are obliged to pay for your order in full with all additional charges such as delivery and taxes upon delivery.

- Only cash payments will be accepted. Any other payment methods like personal cheques or credit cards will not be accepted; therefore you will not be able to receive your shipment. If you would like to use your credit card, please order and pay online upon check out.

- Not accepting an order or not being able to make a full payment at time of delivery may result in loss of COD buying privilege at www.thejoshop.com and/or account suspension.

- In the event of not being at the address of the order, payment must be made by any person available at the same address, if there was no one at the address specified, then we will have the right to cancel the order and suspend the account.

- When placing a COD order, one of our team members will contact you to confirm the order, once this is made, we will inform you about the COD details.

If you need any further clarification on this delivery method, please email us at support@thejoshop.com

Cancellations

If you wish to cancel your order, please contact our Customer Services Department on support@thejoshop.com. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our Returns Policy.  Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us. As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item's normal postage charge.

Losses

We will be responsible for any losses you suffer as a direct result of us breaching these Terms, if those losses were reasonably foreseeable to both you and us at the time the contract between us was formed (i.e. at the point we send the Dispatch Confirmation E-mail to you).   In no event shall we be responsible to you or any third party for (i) any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or (ii) any loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.  While we use reasonable endeavors to ensure that the information on the Website is accurate and up to date, we do not give any warranty as to its accuracy or completeness and we shall not be responsible for any errors or omissions or for the results arising form the use of such information.  Our liability to you under these Terms will not exceed the total price charged for the items purchased. We will not be responsible to you for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause beyond our reasonable control. 

Alterations to this Website and Terms 

We reserve the right at any time to make changes to this Website, these Terms, the Privacy Policy and such other policies as we may notify to you. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made.  

If any of the terms and conditions forming the contract between us is deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Waiver

If you breach these Terms and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

How to Contact Us 

If you have any questions or concerns about our terms and conditions, privacy policy and any other formalities for this site please contact us directly:  

 

The JO Shop
E-mail:  support@thejoshop.com  
Mailing Address:  
11 Prince Mohammed St.
P.O. Box 156
Amman 11118
Jordan